|
PHONE
PRO provides
fun
and effective
on-site
and web-based customer service and communication
skills training programs.
Visit phonepro.com
to
learn more!
|
| Customer
ServiceTraining,
Call
Center Resources and Human Resources Training Links
www.astd.org
ASTD
is a leading association of workplace learning and performance
professionals.
www.benchmarkportal.com
A
"benchmark" is a standard of performance or a point
of reference that serves as the basis of understanding relative
standing or performance. Benchmarking is critical to formulating
a knowledge-based plan of action to achieve objectives. Customer
Relationship Management (CRM) operations, among them call
centers, lend themselves particularly well to benchmarking
because so many measurable elements of these centers are collected
with total objectivity through the use of technology.
www.c-interface.com
Customer
Interface champions the value of the Chief Customer Officer,
and provides New Economy business executives with the guidance
on integrating such customer contact points as: Customer
Service and Call Center; Sales; Marketing; Web and E-commerce;
Field Sales and Technical Support; and Operations/Fulfillment.
www.call-center.net
Welcome
to the Call Center Learning Center, one of the most comprehensive
resources for call center managers. This site provides articles,
books, benchmarking studies, vendor yellow pages, and updates
on technologies and best practices for call centers.
www.callcenterbiz.com
A
daily resource for call center and CRM executives.
www.callcenterdemo.com
Call
Center Demo & Conference is the premier event focusing
on technological developments transforming the call center
industry. We have gathered over 100 leading companies offering
product demonstrations on the newest call center products
and services. In this intimate, executive retreat you'll
have the opportunity to talk one-on-one with manufacturers
and distributors of the solutions you want. Change how your
organization manages its contact center by visiting our
unique demo floor.
www.callcenterdepot.com
Call
Center Depot is a full-service call/contact center consulting
group. If you are looking for Systems integration, CRM,
ERP, CTI, Outsourcing, Benchmarking, Site Location, Strategic
Planning, Quality Monitoring, Training, Hardware, Software,
Workforce Management Software, Voice Over.
www.callcenterjobs.com
Positions in a call center division range from jobs where a person can come to work and quietly do their job answering or processing customer requests - all the way to positions where a person can interface with almost every division of the company. The Call Center Staff, in order to handle all questions posed to a company, needs to understand the purpose of every area of the company. This makes the Call Center area unique.
www.callcenternews.com
The
call center industry is a big, complicated, unwieldy group
of people and companies, from many different backgrounds.
It spans the globe, crosses industry borders, and includes
everyone from reps to technology vendors. We speak to all
of them.
www.callcentertimes.com
Our
vision is to earn the niche of "one stop call center
portal" through the strategic release of transactional
communications that at once aids, and effectively supports
the attainment of fiscal and operational objectives by our
core target – call center operatives.
www.callcity.net
The
Call Center Network helps promote and further develop
exchange of call center knowledge by providing a global meetingplace,
information source and communication system.
www.ccng.com
CCNG
International, Inc. serves contact center managers and professionals
around the world by providing programs and services that facilitate
the exchange of ideas, experiences and solutions to meet the
challenge of managing the contact center environment. CCNG
also establishes unique opportunities for career advancement
and networking between industry professionals.
www.ciac-cert.org
Call
Center Industry Advisory Council (CIAC), the awarding body
of certification for the call/contact center profession. CIAC
is a non-profit organization established to provide industry-standard
certification for individuals that work in call/contact centers.
www.cisworld.com
A
site to provide you with extensive information regarding the
customer information system, utility industry and energy industry,
including products, services, and upcoming events.
www.communicationsexpert.co.uk
Communications Expert was formed to offer a unique reference point on expert advice on successful communication. Our site contains over 70 articles written by our experts who continually update and add new content.
www.contactcenterworld.com
Congratulations!
You've just found the Internet's premier resource for Call
Center, Contact Center, CRM, Help Desk, Customer Services
information -CallCenterWorld.Com!
www.crm2day.com
CRM
Today provides daily news, job listings, vendor directory,
case studies, and articles on CRM and customer service.
www.crmxchange.com
CRMXchange
is dedicated to providing information in an innovative and
interactive environment to CRM/Contact Center professionals.
The site offers on-line sessions, training, forums, white
papers, newsroom, free offers, monthly columns, and a showcase
for products and services for the industry.
www.customercare.com
The
Customer Care Institute (CCI) is an international organization
serving customer care professionals. We focus on customer
care issues found in the Customer Service, Consumer Affairs,
Telemarketing and Help Desk professions. The Institute provides
information, research, advisory services, benchmarking, training
and networking opportunities for customer care professionals.
CCI conducts studies, publishes booklets, organizes forums,
workshops and conferences and offers other programs and services
that will enhance the delivery of customer care.
www.help-desk-software-guide.com
A
free guide to help desk decisions has a variety of articles,
reviews, and resources about the help desk industry.
www.hrhub.com
Information
resource for the Human Resources industry.
www.iccm.com
Since
its inception in 1989, ICCM - the world's largest and most comprehensive
event for call centers - has won the accolades of managers and
executives from around the world for its strong focus on education
and its trend-setting focus. This year's ICCM provides an unsurpassed
opportunity for professionals in the call center, e-commerce
and customer service arenas to get up to speed on new developments,
learn the secrets of effective strategy and management, assess
cutting-edge technology, and make invaluable industry contacts
from around the world.
www.icsa.com
International
Customer Service Association. Perhaps the most significant benefit of your membership is that you will be linked to service professionals all across the United States and internationally. We are creating a strong network of professionals who are committed to building their service skills while creating strong service strategies within their organizations.
www.prefsolutions.com
Preferred
Solutions began the Call Center Directory as a service to the
call center community, where organized links provide research
and downloading capabilities at your fingertips. In addition,
online programs such as the Workforce Calculator have proven
to be a tremendous time saver for our customers and fellow web
surfers, and we plan to offer more services such as these in
the very near future.
www.rxcps.com
Community Pharmacy Services (CPS) provides expert advice that will reduce your stress and enhance your profitability. Consultant Dave Heckman, R.Ph. can help you improve your image and enhance the value of your employee investment.
www.shrm.org
The
Society for Human Resource Management (SHRM) is the leading
voice of the human resource profession. SHRM provides education
and information services, conferences and seminars, government
and media representation, online services and publications.
www.socap.org
SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.
www.telnet-tech.com
A
"single source" solutions integrator, providing voice,
data and interactive hardware from trusted solutions maunfactures
such as NEC, Intel, Nortel and AVAYA. We specialize in numerous
aspects of Lan Telephony and IVR Solutions.
www.thecallcenterschool.com
The
Call Center School provides a full range of education solutions
to call center professionals.
www.tmcnet.com
TMC
publishes industry-leading print magazines serving the most
dynamic segments of the communications and technology marketplace.
Moreover, TMC produces conferences and trade shows creating
dynamic communities of interest that attract thousands of attendees.
www.training-classes.com
Training
and Certification Providers - Training Classes Directory.
The directory includes all types of training, including Intructor
Led Training (ILT), courseware, eLearning, home study and self
paced learning resources.
www.voip-brands.com
VoIP,
Call Centers and Conferencing Companies directory. Search
from trusted Brands only!
PHONE
PRO provides fun and effective onsite and web-based telephone
and communication skills training workshops.
Visit
phonepro.com
to
learn more!
|
|
